If you've forgotten your password then you can ask the app to reset it for you.


  1. Go to the sign in page and click Forgot password

  2. Enter your email address your account is registered to

  3. Click Recover my password

  4. Keep an eye on your emails - the system will send you an email with a link. Click this

  5. This will take you to a page in your browser to set a new password. We have requirements for passwords you set, they must:
    • Not contain spaces
    • Contain at least one uppercase letter (ABC)
    • Contain at least one lowercase letter (abc)
    • Contain at least one number (0-9)
    • Contain at least one special character (@!#£%&*)
    • Be at least 8 characters long

  6. Click Save

  7. You can then sign in using your account's email address and the password you just set