If you've forgotten your password then you can ask the app to reset it for you.
- Go to the sign in page and click Forgot password
- Enter your email address your account is registered to
- Click Recover my password
- Keep an eye on your emails - the system will send you an email with a link. Click this
- This will take you to a page in your browser to set a new password. We have requirements for passwords you set, they must:
- Not contain spaces
- Contain at least one uppercase letter (ABC)
- Contain at least one lowercase letter (abc)
- Contain at least one number (0-9)
- Contain at least one special character (@!#£%&*)
- Be at least 8 characters long
- Not contain spaces
- Click Save
- You can then sign in using your account's email address and the password you just set